Frequently Asked Questions

Backed with nationwide spares and service Patronair offers UNBEATABLE, hassle free Guarantees on all our trusted air conditioning products, so you can buy with absolute confidence.

Do I need to service my Aircon regularly?

Yes, your Aircon is an investment and to maintain its warranty and ensure it operates, as required, regular servicing is necessary.  However, please note Separate Service charges apply and are not included in the initial purchasing and/or installation price unless a service contract has been taken out with the initial installation and/or purchase.

Air conditioners need to be serviced in intervals of three months or six months from date of installation / purchase.  Should we have not installed your air conditioning or you have not taken out a service contract with ourselves, we will gladly service it but please note we are not responsible for any installation fault or manufacture warranty whatsoever.  In addition, all power points to the air conditioner needs to have been installed by an Approved electrician.  Customers are responsible to schedule services on due periods.  Air conditioners to be correctly sized according to Room / office m² size and any extra heating /cooling loads.

Guarantee for SAMSUNG Air Conditioners

  • 24 Months (2 Years) on all Parts (Indoor) units.
  • 60 Months (5 Year) on all Condenser (Outdoor) units.

Guarantee for ALLIANCE AIR Air-Conditioners (Launched & Backed by Samsung)

  • 12 Months (1 Year) on all Parts (Indoor) units.
  • 24 Months (2 Year) on all Condenser (Outdoor) units.

Guarantee for any other brands of air-conditioners 

  • 12 Months (1 Year) on all Parts (Indoor) units.
  • 24 Months (2 Year) on all Condenser (Outdoor) units.

Mid wall split units /system needs to be affixed (installed) to a wall. They get the name “split unit/system” from the way they are constructed – with half of the unit mounted inside the home / office, and the other half mounted outside.


  • Evaporator (indoor- unit) mounted to inside wall of room / office.
  • Condenser (outdoor-unit) mounted onto a set of brackets, on same outside wall within a 3 meter radius from evaporator (indoor-unit).
  • Condenser (outdoor-unit) mounted on floor within 3 meters from inside.
  • Installation time approximately 2-3 hours.
  • Installation options only available for Gauteng (Johannesburg and surrounding areas).


  • In case of condensation water if are not able to drain freely from indoor unit (Evaporator) to outside, a condensation pump will be required at an extra charge.
  • Electrical connections for air-conditioners to be carried out by a qualified electrician from distribution board (not included in installation charges).
  • Installation outside Gauteng areas.

In order to understand why inverter air conditioning units are more energy efficient, you need to know how conventional ones work. Non-inverter units regulate the room temperature by utilising a compressor. When the room temperature reaches the desired level, the unit’s motor switches off. The motor switches back on again if the level drops below a certain point. Because of this, non-inverter units consume more energy to maintain the desired temperature.

The main feature of an inverter air conditioning unit is its ability to modify its compressor motor speed. The controlled speed allows the unit to maintain the temperature without having to power down its motor. This means an inverter air conditioning unit is much more energy efficient than non-inverter ones.